
Policies and Practices – The STUDIO
YOGA REGISTRATION POLICY
- Please be mindful that some classes fill up quickly, and if you are unable to attend, cancel your registration as soon as possible to offer a spot to another student.
- All students are strongly encouraged to pre-register for class online through The Studio TULA Online registration.
- If you have not checked in within 5 minutes of the class start time, your space may be released to another student.
- If you are trying to register another student or guest or having issues registering yourself, don’t hesitate to get in touch with thestudiomattapoisett@gmail.com or call (774) 320-1222 for assistance.
- If another student cancels their registration, enabling you to move from a waitlist to the class roster, you will be immediately notified via email. Please make sure you are opted in to receive email notifications! Timing depends upon cancellations and can happen up to 30 minutes before class start time.
- If you are notified that you have gained a spot in class; but can no longer attend, please cancel your registration ASAP (see below).
WAISTLIST FAQ
Please go to your “My Account” page and de-register. This will open a space for another student to attend. Please be mindful that Class sizes are limited and can fill up quickly. (See below for How to cancel)
YOGA CANCELLATION POLICY
- Registration for in-person classes is limited and may fill up quickly. If you can no longer attend a class you have registered for, please cancel your registration (online via TULA) ASAP so a spot can be made available to another student. Go to “my Account” under the “The Studio “tab found on the website: mattapoisettwellness.com
- If you need assistance canceling your registration, please call 774-320-1222 or email thestudiomattapoisett@gmail.com
- Please be aware that students who repeatedly miss class or cancel with less than 30 minutes’ notice may not be eligible for a class pass or drop-in payment refunds. Members may be charged $10 per missed class if repeatedly absent with little or no notice.
- Please note our class sizes are limited, and some have active waiting lists. In the future, if you can no longer attend a class you have registered for, we kindly ask that you cancel your registration ASAP (online, via TULA, or by call or email ) so we can offer the spot to another student.
- If you have any questions or concerns, please email us (thestudiomattapoisett@gmail.com) or give us a call at 774-320-1222
HOW TO DE-REGISTER FOR A CLASS
PROGRAM CANCELLATION POLICY
- Full Refund / 100% Registration Fee: Up to 14 days prior to the program
- Credit Only* / 100% Registration Fee: From 14 days up to 3 days prior to the program
- Credit Only* / 50% Registration Fee: From 3 days up to 24 hours prior to the program
- No Credit / Refund: Within 24 Hours
- We ask all students to monitor their own health and be mindful of our community. If you are experiencing a fever, cough, sore throat, or if you wake up with cold or flu symptoms, please get in touch with us via email or call (774) 320-1222 as soon as possible to cancel your attendance in the program with no penalty, even on the day of the program. If we do not hear from you; and do not show up for your program, you will not be refunded.
EXPLORER PASS FAQS
On the date of purchase! You can purchase the Explorer Pass online through our TULA scheduling app found on Mattapoisettwellness.com under the “THE STUDIO” tab and then click schedule a class.
MEMBERSHIP TERMS + CONDITIONS
MEMBERSHIP BENEFITS AND TERMS
- Unlimited in-studio and live-stream yoga, applicable to yoga/ fitness classes on the weekly schedule
- 15% Off bodywork treatments. Includes massage; and Reiki, not applicable to Acupuncture.
- 10% off at Isabelle’s; and Blossoms Flowers
- Discounts on most workshops/events (*some exceptions apply)
- One complimentary Guest pass per month (Member must accompany guest), *passes do not accrue.
MEMBERSHIP FAQS
WHY WOULD I BUY A MEMBERSHIP? HOW WILL IT BENEFIT ME?
HOW DO I SIGN UP?
HOW DO I PAY FOR THE MEMBERSHIP?
I ALREADY HAVE A CLASS PASS: CAN I CONVERT IT TO A MEMBERSHIP?
IS THERE A DISCOUNT FOR Students/Seniors/Veterans /or Military?
CAN I PURCHASE A MEMBERSHIP FOR SOMEONE ELSE?
DO I HAVE TO START ON THE 1ST OF THE MONTH?
WHAT IF I WANT TO CANCEL MY MEMBERSHIP? HOW LONG IS THE COMMITMENT?
CAN I FREEZE MY CONTRACT FOR VACATION, ILLNESS, ETC.?
HOW DOES THE GUEST PASS WORK?
IS THERE A LIMIT TO THE NUMBER OF CLASSES I CAN TAKE PER DAY?